Novant Health is prepared to care for you. Call your physician if you think you have the coronavirus or call 877-9NOVANT if you don’t have one. Learn more »

Visitor restrictions and masking are in effect. Nonessential appointments may be rescheduled. Learn more »

Child & Adolescent Medical Group


Our providers

The team of board-certified pediatricians at Novant Health Child & Adolescent Medical Group are committed to providing remarkable medical care to every child they see. They combine years of experience with the very latest medical knowledge and technology to provide accurate assessments of health and development, and prompt treatment when necessary. As parents and family members themselves, they do this with the care and compassion they would want for their own families.



Duncan-Butler, Susan Olive, MD

Affiliated with Novant Health
4.95 out of 5 | 63 reviews
Pediatrics
Novant Health Child & Adolescent Medical Group - Waxhaw
(704) 384-8460
Ratings
4.95
Likelihood of your recommending this care provider to others
4.95
Your confidence in this care provider
4.98
Friendliness/courtesy of the care provider
4.95
Explanations the care provider gave you about your problem or condition
4.98
Concern the care provider showed for your questions or worries
4.97
Care provider's efforts to include you in decisions about your treatment
4.95
Degree to which care provider talked with you using words you could understand
4.92
Amount of time the care provider spent with you
4.94
Information the care provider gave you about medications (if any)
4.90
Instructions the care provider gave you about follow-up care (if any)
The Patient Rating score is an average of all responses to care provider related questions on our nationally-recognized Press Ganey Patient Satisfaction Survey. Learn more about our survey process. Responses are measured on a scale of 1 to 5 with 5 being the best score.

Novant Health Medical Group has earned the Press Ganey Seal of Integrity for having met scientifically rigorous standards for collecting and publicly reporting patient experience data. The Seal of Integrity affirms the validity of the organization's program and ensures that provider's performance ratings are objectively and accurately represented.


Comments
Patient Comments 25 reviews
February 26, 2020
Dr Butler has been amazing from day 1. I'm a new mom and a single mom so I'm doing a lot of this on my own. I know that she is there any time to answer questions or concerns I may have. I have never felt rushed during appointments or that she had somewhere else to be.
-Patient in INDIAN LAND, SC

February 20, 2020
Our family has recommend *Dr. Butler to many friends and family over the years. We love her!
-Patient in WAXHAW, NC

February 19, 2020
We absolutely love Dr. Butler
-Patient in WAXHAW, NC

January 23, 2020
We love Dr. Butler! She listens to my concerns and always takes time to focus on my children. She is personable and never seems in a rush.
-Patient in WAXHAW, NC

January 22, 2020
Dr. Butler has taken the time to get to know my son but even more importantly she has built his trust in her. She is an amazing clinician.
-Patient in WAXHAW, NC



Appointments
Novant Health is pleased to offer open scheduling. Use the tool below to schedule an appointment with this provider in real time. Please note that open scheduling is for regular appointments only. If you wish to schedule a physical or procedure or there is no open appointment for the time you need, please call this provider’s office for a list of available appointments.



Practice locations
Novant Health Child & Adolescent Medical Group - Waxhaw
(704) 384-8460


Provider video


Education
Medical School:
Univ. of West Indies - Jamaica
(1998)

Internship:
University of Miami Jackson Memorial Hospital 1999

Residency:
University of Miami Jackson Memorial Hospital 2001

Board Certifications:
Pediatrics


Learn More
Susan Duncan-Butler, MD, was inspired to be a doctor for children because of the excellent medical care she received during her own childhood years. Dr. Duncan-Butler enjoys seeing children of all ages from newborns to adolescents and values the ability to have long-term relationships with patients and their families. She enjoys wellness visits and watching patients grow but also wants to help your child feel better when they are sick. Dr. Duncan-Butler considers it a privilege to be part of a team focused on providing excellent care to each and every patient. A daughter and son keep Dr. Duncan-Butler and her husband busy outside of work. Together they love watching movies, playing games, spending time together and traveling to new places.

Gender: Female